Terms & Conditions

Delivery Information
Most orders are dispatched within 3 working days of your payment being deposited into our bank account or payment being otherwise received and cleared. All deliveries weighing up to 20kg are dispatched using registered Australia Post. Please allow up to 10 working days for delivery within Australia.
For orders weighing under 2kg Pet Doc Online (Lucky Dog Enterprises, trading as The Margaret River Vet Hospital) charges a flat fee of $10.00 postage.
If paying by cheque or money order, goods will not be dispatched until funds have been cleared. Orders paid for by Direct Debit will be dispatched once funds have been credited to our account.

Signatures maybe required for package delivery. If goods cannot be signed for at the specified delivery address, they will then be delivered to the nearest Australia Post office for pick up.

Pet Doc Online is in no way held responsible for parcels once they are in the hands of Australia Post. If Australia Post loses your item, it is the purchaser’s responsibility to pursue recourse for the cost of this item from Australia Post. Pet Doc Online will not compensate the purchaser for any items once they have been sent by registered post.

Refund Policy
Please choose carefully. Pet Doc Online does not give refunds if you change your mind or make a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described or different from a sample shown on our website. If a product that you have purchased does not perform as described or in some way harms your pet, it is the purchaser’s responsibility to contact the manufacturer and seek compensation. Pet Doc Online will not accept any responsibility or liability if a product does not perform as described or in some way harms your pet.

If a product is returned due to it being faulty, wrongly described or different from a sample shown on our website, the cost of postage is at the purchaser’s expense. The cost of the postage from Pet Doc Online to the purchaser is not refundable.

Freight and handling costs remain the responsibility of the customer and are not refundable, except in the case of incorrect goods dispatched.
Please be sure of your pet’s size when ordering. Freight charges for returning items remain the responsibility of the customer. All products must be returned in saleable condition. We will not accept goods that are dirty, opened, covered in hair or have been wet. If an item is damaged during postage, this remains the responsibility of the purchaser to pursue this with Australia Post and Pet Doc absolves itself of all responsibility in this instance. Any exchange of goods will incur postage costs and no free delivery will apply.

Privacy Statement
Pet Doc Online is committed to safeguarding your privacy online. Pet Doc Online takes this commitment very seriously. Pet Doc Online will not give, sell or otherwise share any of your personal information with any third party without your approval.

Pet Doc Online will disclose personal information when required to by law enforcement or other appropriate governmental authorities, or if the personal information is pertinent in a legal proceeding or court action. Otherwise Pet Doc Online does not share your contact details with any other 3rd party unless authorised to do so by the individual concerned.
Information Provided
The Website contains general information about Veterinary products. The information is not advice and should not be treated as such.
Limitations of Warranties

The Veterinary information on this Website is not warranted to be accurate or up to date and should not be used as an alternative to obtaining Veterinary advice. If you are in doubt about the use of any products Pet Doc Online recommends, please consult with a qualified Veterinarian.
Accuracy of Information

Whilst Pet Doc Online endeavors to ensure that all information included on the Website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on the Website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availability may change at any time without further notification.
To the best of our knowledge, our website has security measures in place to protect against loss, misuse or alteration of the information provided to the website. Pet Doc Online keeps all personal information i.e. your name and contact information on file but it is only accessible to designated Pet Doc Online employees.
Correcting your information
If you need to change or correct any information you have provided to us (such as a change of address, telephone number or email address), please contact us.

All information contained on this website is true and accurate to the best of company’s knowledge.
Pet Doc Online makes no guarantees about the quality of any software programs, on-line services and/or external links relating to the page/s of our website; nor is Pet Doc Online responsible for problems resulting from decompression of software files from these links and or services.
Pet Doc Online will continue to evaluate our efforts to safeguard your privacy and information and will update company’s privacy policy whenever necessary.
If you have any questions about this privacy statement, the practices expressed or your dealings with this website, or if you feel that this company is not abiding by its posted privacy policy, please contact Pet Doc Online.

License and Website Access
This Website grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use terminates the permission or license granted by this Website. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of this Website so long as the link does not portray this Website, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.